At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Site Reliability Engineering (SRE) is what you get when you treat system operations as a software engineering problem. The mission of the Site Reliability Engineering group is to provide services, tooling, and guidance to Klaviyo's product engineers to make them more productive and ensure their services are sufficiently reliable, scalable, and secure.

The SRE Security team provides engineers at Klaviyo with secure-by-default frameworks, services, and systems that allow them to focus on writing and shipping customer-facing feature code. Our mission is to establish a foundation for secure software architecture and development by offering easy to use access management services, automate vulnerability management functions, increase visibility into platform security, enhancing secrets management, and making sure designs allow for security to be baked in.

How You'll Make a Difference

Manage 4-6 Site Reliability Engineers in Klaviyo's Boston office and remotely.
Help individuals on your team develop and execute SMART goals and personal development plans that align with Klaviyo's goals and objectives, and understand how their work fits into the bigger picture.
Interview, hire, and level up the SRE Security engineering team.
Work with the team on project planning and defining milestones, identifying dependencies, and meeting business goals.
Participate in deep system design and implementation discussions within your team and across partner teams to ensure that we're building the right systems and keeping quality high.
Level up the team through hands-on coaching and individual contribution. This includes pairing with direct reports to design, write, and deliver software to improve the scalability, reliability, and security of Klaviyo's systems.
Iterate and improve upon engineering-wide processes like recruiting, onboarding, performance management, communication, and Agile software development.

Who You Are

Successfully led and delivered security infrastructure projects spanning multiple quarters and involving input from multiple external stakeholders.
Experience coaching and growing Site Reliability Engineers.
Experience developing and rolling out engineering-wide processes.



The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$192,000—$288,000 USD